Care instructions can vary depending on the fabric and construction of each garment.

Please always check the wash-care instructions provided on the individual product page before washing or caring for your garment. For delicate fabrics and embellished pieces, professional dry cleaning may be recommended.

We make every effort to accurately represent the colours, prints and details of our products in our photographs.

However, colours can appear slightly different depending on your screen, display settings and lighting conditions. Minor variations should therefore be expected.

Cancellation requests should be made within 24 hours of placing your order.

As our products are made to order, cancellation requests received after this period may not be accepted. If a cancellation is approved after 24 hours, the amount may be provided as store credit rather than a refund.

We take care to ensure that every order is packed correctly. However, if your order arrives damaged, defective or incorrect, please contact us as soon as possible and preferably within 24 hours of delivery.

Please share clear photographs of the product and packaging along with your order details. Our team will review the issue and assist you with the next steps.

Contact us at info@essentiacloset.com or on WhatsApp at +91-8979952424.

For exchange or alteration, products must be:

• Unused and unworn
• Unwashed
• Undamaged
• In their original condition
• With all original labels and tags intact
• In the original packaging

Products purchased during sales or promotional offers are not eligible for exchange or alteration.

Customized products may also be excluded from exchange or alteration.

Yes. We offer one-time alteration on eligible products within 15 days of purchase.

To request an alteration, please contact us at info@essentiacloset.com. Our team will guide you through the process and provide the necessary shipping instructions.

Currently, we do not offer returns or refunds.

However, eligible products can be exchanged within our 7-day exchange window.

Yes. We offer a 7-day exchange window from the date you receive your order.

The product must be unused, unworn, unwashed and undamaged, with all original labels, tags and packaging intact.

Please contact us within 7 days to initiate an exchange.

Yes, size customization may be available for selected products.

If you require a customized size, please contact us on WhatsApp before placing your order so that our team can confirm whether customization is possible for the particular product.

Please note that customized products may not be eligible for exchange or alteration.

We recommend checking the size chart provided on the product page before placing your order.

If you are unsure about your size, we're happy to help. You can contact us on WhatsApp with your measurements, and our team can assist you in choosing the most suitable size.

Yes, Cash on Delivery (COD) is available on eligible orders. COD availability may depend on the delivery location and order conditions.

Our standard order processing and dispatch time is approximately 10–15 days. Once your order has been shipped, the delivery time may vary depending on your location and the courier service.

During periods of high order volumes, dispatch may take a little longer. We appreciate your patience while we carefully prepare your order.

Yes. Many of our pieces are made to order in small batches, allowing us to focus on quality, detailing and craftsmanship while minimizing unnecessary production.